Shipping & Returns

Processing Time: Orders are processed within 24 hours of receiving order. This excludes weekends and public holidays. TelyRx cannot be responsible for shipping delays attributable to carrier delays that are beyond our control.
 
Shipping Rates & Delivery Estimates: Shipping charges for your order are based on your chosen method and displayed at checkout. Delivery estimates will change depending on the shipping method you choose:
 
      - Standard Shipping: scheduled to arrive 3-5 business days after the day you order
 
      - 2-Day: scheduled to arrive two business days after the day you order, if the order is received before 2pm EST
 
      - Overnight: scheduled to arrive the next business day, if order is received before 2pm EST on a weekday. Orders placed on Friday before 2pm EST will be shipped via FedEx for Saturday delivery at no extra cost to you if Saturday delivery is available in your area. (NOT AVAILABLE FOR ORDERS BEING SHIPPED TO PUERTO RICO)

 
Shipment Confirmation & Tracking: You will receive a Shipment Confirmation email once your order has been shipped containing your tracking number(s). 
 
Customs, Duties, and Taxes: TelyRx is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
 
Damages: TelyRx is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.
 
Return & Refund Policy: Due to pharmacy rules, we are unable to accept returns of medication or issue a refund once a doctor has received your request. All medication purchases are final. Until a prescription is issued, only a hold is placed on your credit card, but once a charge is processed, there are no refunds for orders that are placed on TelyRx. If a doctor determines a prescription is not appropriate, you will not be charged for the medicine.
 
Contact Us: For any further questions or clarifications, feel free to contact our support team at [email protected]