Frequently asked questions

Ordering from TelyRx is quick and easy: Search for medications by name or condition, select the medication and quantity you are interested in, then complete a brief health assessment to submit for physician review.

TelyRx currently services all U.S. states except North Carolina and Arkansas, and we also service Puerto Rico. If you have questions about availability for a specific medication in your location, please contact our Support team.

Reputable pharmacies like TelyRx prioritize safety and adhere to strict quality standards. We connect you with a licensed healthcare professional to help you get a valid prescription. We verify the prescription and provider before we ship prescription medications. To minimize risk, we carry only non-controlled substances. Additionally, we have encrypted payment systems and maintain your privacy by protecting your personal information.

The delivery time will vary based on the shipping method you choose. We can get it there as soon as next day depending on when your order is placed. We provide an estimated delivery time frame during the checkout process.

ESA letters are in effect ONLY in the state of Florida.
Doctor Notes for Arizona, California, DC, Georgia, Idaho, Illinois, Indiana, Kentucky, Mississippi, Nebraska, Nevada, NH, Oklahoma, Vermont, Washington, West Virginia, Wisconsin, Wyoming

TelyRx offers a quick and easy way to obtain a prescription by using telehealth. Your doctor doesn't need to be in the TelyRx system. The providers who use our site review the information that you certify is accurate, and then, relying on that information write a prescription for medicine that helps with what you're going through, if they deem it appropriate to do so in their professional judgement.

You can call us at 813-336-6619 or toll free 800-878-1660. You can also contact us through our support form We look forward to hearing from you!

TelyRx works with leading manufacturers and licensed wholesale distributors in the United States to ensure the best and safest products are obtained for the patients we serve. This is the same way your local drug store gets its medications.

All prescriptions fulfilled by TelyRx are processed without health insurance. This allows for the smoothest process and the quickest delivery. No insurance, no hassle! This also enhances privacy – no explanation of benefits sent to your house, so your spouse, kids, or parents don't stumble across it in the mail. Even better, no information about your condition is shared with the insurance companies. When insurance companies get information, they can use it to charge you higher insurance rates.

We have licensed pharmacists available for you to consult with after you receive your medicine. You will receive extensive information with your package, but if after you review it you still have additional questions, they can help.

TelyRx can accept calls 24/7 through our corporate phone number. Calls after business hours may be returned the next day. The number to reach us is 800-878-1660 or 813-336-6619.

Click on the person icon in the upper right hand of the TelyRx.com website. This will open a window where you can enter in your log in information. If you do not yet have an account, you can scroll down within the window to create one.

Within the log-in window you can scroll down to "Forgot Your Password", which will then prompt you for the email address affiliated with your account. This will then send a reset link to that address.

No. TelyRx does not offer the opportunity for a patient to allow a guardian or caregiver to manage your prescription. By using our site, you are agreeing that all medications obtained through TelyRx are for your own use.

We accept credit and debit cards, including cards linked to HSA or FSA accounts. We offer an encrypted payment system that allows for TelyRx to not only protect your information but gives you the opportunity to go through this process with ease and comfortability. There will be a prompted method to use when the payment portion of your order is ready for completion.

An initial hold will be processed when you place your order, but you will not be charged until your order ships.

After you order is completed, you will receive an order confirmation to the email affiliated with your account.

An order can be cancelled only if it has not been approved by a provider, and in "Requires Approval" status.

Here's what happens next:

1. Doctor Review: A licensed doctor will review your prescription and/or Doctor's Note request. This process usually occurs on the same day you submit your request, but please allow up to 16 hours. During this time, your order will be shown in the customer dashboard as "Requires Approval."

2. E-Delivery Option for Doctor's Notes (Excuse Note and ESA Letter): We provide email delivery if you request an Excuse Note or an Emotional Support Animal (ESA) Letter. Once approved by the doctor, these documents will be delivered directly to the email associated with your account.

3. Approval Notification: We'll notify you once your prescription or Doctor's Note is approved. If the doctor requires any additional information, they will contact you directly.

4. Prescription Fulfillment: Once approved, we'll prepare your prescription and ship it directly to your doorstep. You'll receive a tracking number as soon as your package is shipped.

Make sure you have created an account with TelyRx if you haven't already done so. Select the “I have a prescription” option when adding your request to your cart. If we don’t have the exact medication (dosage, quantity, formulation) matching your prescription, we recommend that you request a prescription through our platform to reduce any potential delay or denial. Provide your current pharmacy’s name and phone number, as well as your prescription number. Our customer service team will reach out for more information as needed.

If your prescription details differ from the order you submitted, such as if the dosage differs, your order will be cancelled and you will not be charged.

If we do not have your exact match in dosage, quantity, or formulation, we recommend selecting the “I need a prescription” option to avoid potential fulfillment delays. Your request will be reviewed by an independent, licensed provider.

No, your doctor does not need to transfer your prescription for you. If you already have a prescription being filled at another pharmacy, follow the steps to transfer your prescription to us. Make sure you have created an account with TelyRx if you haven't already done so.

Select the “I have a prescription” option when adding your request to your cart. Make sure your medication, dosage, and formulation matches your current prescription. Provide your current pharmacy’s name and phone number, as well as your prescription number. Our customer service team will reach out for more information as needed.

If your prescription details differ from the order you submitted, such as if the dosage differs, your order will be cancelled and you will not be charged.

If we do not have your exact match in dosage, quantity, or formulation, we recommend selecting the “I need a prescription” option to avoid potential fulfillment delays or denials. Your request will be reviewed by an independent, licensed provider.

To transfer an existing prescription to the TelyRx platform, we will need your full name, date of birth, prescription information (name of medication, strength, and dosage form), and current pharmacy’s name and phone number.

If your prescription details differ from the order you submitted, such as if the dosage differs, your order will be cancelled and you will not be charged.

If we do not have your exact match in dosage, quantity, or formulation, we recommend selecting the “I need a prescription” option to avoid potential fulfillment delays or denials. Your request will be reviewed by an independent, licensed provider.

A prescription transfer may take up to 48 hours to complete, though timing can vary based on your current pharmacy’s availability.

If your prescription has no remaining refills, you will need to obtain a new prescription. You may request a new prescription from your healthcare provider, or you can submit a new prescription request through TelyRx.

The information in your account should match the information on your current prescription if you are transferring an existing prescription to the TelyRx platform. For example, your name and address on your current prescription should match your name and address on your TelyRx account.

If your prescription details differ from the order you submitted, such as if the dosage differs, your order will be cancelled and you will not be charged.

If we do not have your exact match in dosage, quantity, or formulation, we recommend selecting the “I need a prescription” option to avoid potential fulfillment delays or denials. Your request will be reviewed by an independent, licensed provider.

If TelyRx does not offer your medication or dosage form, we cannot fulfill your order at this time.

Although each medication is treated on a case-by-case basis, many medications can be prescribed with refills. Refills are ultimately at the discretion of the prescribing physician.

As you approach the date when you are eligible for a refill we will send you a notification to your email and mobile number to allow you to easily authorize a refill order on our site. Keep in mind that if you are not eligible for a refill you will need to go through the prescription process again on our platform.

Sure. We understand that sometimes that is needed. People misplace their medicines, the pills get wet or damaged, or you may be going on an awesome 6 month backpacking trip through Europe. TelyRx doesn't tell you can't get what you need as long as you still have refills remaining on your prescription.

You will always have the option to authorize your next refill. If you are not ready for a refill when you are prompted then it should remain in your account for as long as the prescription is valid, generally one year from the date it was first issued. You can refill it when you are ready.

After your order has been shipped, you will receive a link to track your package. You can use this information to monitor the progress of your delivery and estimate its arrival time.

Shipping Methods:

• $12.99 Standard: Delivery within 3–5 business days.
• $19.99 Two-Business Days: Recommended. Delivered within 2 business days if the order is received by 2:00 PM EST.
• $34.99 Next Business Day: Delivered the next business day if the order is received by 2:00 PM EST. Excludes weekends.

General Shipping Information: Shipping charges are calculated based on the shipping method you select during checkout. Delivery times depend on the shipping method chosen and the day your order is shipped. Expected delivery times are calculated based on business days, excluding holidays and weekends.

Important Notes on Shipping Times:

• Two-Business Days Shipping: Orders placed on Fridays and shipped via UPS 2-Day shipping will arrive on Tuesday, as delivery occurs on the second business day after shipping.
• Next Business Day Shipping: Orders placed on Fridays before 2:00 PM EST can be delivered on Saturday at no additional cost, provided Saturday delivery is available in your area. TelyRx covers the cost of upgrading to Saturday delivery for eligible orders.

For Shipments to PO Boxes and Puerto Rico: USPS Express shipments may take up to 3 business days to arrive. Most orders shipped via USPS are sent using Priority Mail, which typically takes 3–5 business days for delivery. Please note that delivery times are estimates and can vary based on USPS service levels in your area.

When shipping carriers experience closures, we may choose to ship via FedEx or an alternative carrier to ensure your package is delivered as quickly as possible.

For Shipments to Hawaii: All orders to Hawaii will be shipped as 2nd Day Express with Fedex.

No. Due to safety and regulatory reasons, TelyRx cannot accept returns or exchanges for medications or devices once they have been shipped. However, if you receive the incorrect medication or there is an error with your order, contact our customer support to discuss possible solutions.

TelyRx currently services all U.S. states except North Carolina and Arkansas, and we also service Puerto Rico. If you have questions about availability for a specific medication in your location, please contact our Support team.

We do not offer the option on the website to change your delivery address after an order has been placed. If needed, contact the carrier to reroute your package or reach out to us through our support form or at (800) 878-1660 for assistance.

We use discreet packaging without the TelyRx logo, ensuring privacy when receiving your medications.

Once your order is placed, we process it within 24 hours (excluding weekends and holidays). Delivery time depends on the shipping method you select at checkout:

• Ground Shipping ($12.99): Arrives in 3–5 business days after your order is processed.
• Two-Business Day Shipping ($19.99): Arrives within 2 business days if your order is placed by 2:00 PM EST on a weekday. Note: This is the only shipping option currently available for Hawaii.
• Next Business Day Shipping ($34.99): Arrives the next business day if your order is placed by 2:00 PM EST on a weekday. Orders placed on Friday before 2:00 PM may be eligible for Saturday delivery (at no extra charge) if available in your area.

We only ship within the United States to states or territories where we are legally permitted to do so. Orders cannot be shipped to restricted areas.

A signature is generally not required for deliveries. However, carrier requirements may vary. We always aim to provide the simplest delivery process within legal guidelines.

Yes! We offer next-day shipping that ensures your medications arrive as soon as the next business day, depending on the time the order is placed.

No. TelyRx only allows prescriptions for your personal use and does not permit managing prescriptions for others.

In the unlikely event your package is lost or arrives damaged, contact our customer support immediately. We have procedures in place to address such issues and will work with you to find a satisfactory resolution.

If you do not receive your order, please reach out to the carrier and provide them with the tracking information. If after working with the carrier, your issue is still not resolved, then please reach out to us via email.

You can call TelyRx immediately at 813-336-6619 or 800-878-1660. You can also reach us through our support form.

In the unlikely event that you receive your prescription and the package or pouches have been opened or tampered with, contact TelyRx immediately for further assistance.

Yes. TelyRx pharmacy, in accordance with applicable state and federal laws, can only fill prescriptions issued by a licensed veterinarian.

No. TelyRx.com is a digital platform that connects you with a licensed veterinarian allowing you to request a prescription for pet mediciations via telehealth. Once you receive a prescription and the order is processed, TelyRx pharmacy delivers your medications directly to your doorstep through mail or courier services.

The vet pharmacy hours are the same as TelyRx regular pharmacy hours. Any order placed before 2PM EST will be shipped the same business day. If you're looking to call us, our customer experience team can be reached at 1-800-878-1660. Our cusotmer experience team availability is listed here: https://telyrx.com/support

It's not necessary to have a written medical prescription on hand before you place your order with TelyRx.com. If you do have a written medication prescription, please follow the steps below: Please send your written prescription to TelyRx pharmacy via mail to: 24761 US HWY 19 N Clearwater, FL 33763 Please have your veterinarian fax the prescription directly to TelyRx pharmacy at: 813-845-8520

TelyRx sources all prescription medications from FDA-registered manufacturers and state licensed wholesaler distributors. Your pet’s health is our top priority, which is why we offer the same high-quality prescription products trusted and used in veterinary clinics.

If your pet experiences any adverse reaction to a medication, please contact your veterinarian immediately.

Yes, in order to place an order you will have to create a pet profile under your main account.

Ordering from TelyRx is quick and easy. You should be able to get what you want in three clicks. Search for medications by name or condition, select the medicine you are interested in with the dosage and quantity. In one click, your consultation information is submitted to a veterinarian for review and prescription, if appropriate.

TelyRx provides medications for common household pets, including cats and dogs, depending on the medication and availability.

No, TelyRx does not compound medications for veterinary or pet use. TelyRx provides FDA approved medications that are sourced from US licensed wholesalers.

Yes, automatic refills are an option for specific pet prescription medications.

We provide medications for common household pets, including cats and dogs, depending on the medication and availability. These medications can range from heartworm, flea, & tick prevention to pain, inflammation and antibiotics.

No, we do not operate a veterinary clinic or provide animal care services. We recommend contacting a local veterinarian for assistance with your pet’s needs.

No, at this time TelyRx does not offer prescription pet food.

VCPR stands for the Veterinarian-Client-Patient Relationship. It represents a mutual agreement between you and a veterinarian to work together for the health and well-being of the pet. By establishing a VCPR: You agree to follow the veterinarian’s guidance, and adhere to prescribed treatments. At TelyRx, we adhere to veterinary regulations and will only fill prescriptions that are issued within the context of a valid VCPR. For more information regarding a VCPR: Please visit our Consent to Telehealth

Currently, we offer this service in Arizona, Florida, New Jersey, and Virginia.