Privacy Policy

Effective Date: July 13, 2025

TelyRx, Inc. (“TelyRx,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information about pet owners, patients (pets), and users (“you” or “your”) when you access or use our website, services, and related platforms, including veterinary telehealth consultations and pharmacy prescription services (collectively, the “Services”). By using the Services, you acknowledge and agree to the terms of this Privacy Policy.

1. INFORMATION WE COLLECT

We collect several categories of information:

A. Personal Information

Full name, address, phone number, email
Date of birth (for age verification)
Payment and billing information

B. Pet Information

Pet’s name, species, breed, age, weight, sex
Medical history, behavioral notes, dietary info
Treatment history, vaccination records, microchip records

C. Technical Information

Device type, IP address, browser, OS
Cookies, session data, time zone
Analytics, website interaction

D. Communications

Emails, video calls, chats, telehealth session notes
Customer service inquiries, reviews

2. HOW WE USE YOUR INFORMATION

We use your data to:

Allow Practices and Providers to provide telehealth and veterinary consultation services
Connect you with licensed Providers and our pharmacy
Fulfill and track prescriptions
Improve our Services, platform usability, and user experience
Communicate service updates, reminders, and promotions (with your consent)
Comply with legal, regulatory, and recordkeeping obligations

3. DISCLOSURE OF INFORMATION

We may share your information with:

A. Service Providers

Licensed Providers
Our pharmacy
Payment processors, hosting platforms, analytics vendors

B. Legal Compliance

Government authorities or law enforcement (when required)
In response to subpoenas, legal claims, audits

C. Business Transfers

In connection with mergers, acquisitions, or sale of assets

We do not sell your personal data.

4. DATA SECURITY

We strive to use industry‑standard data collection, storage, and processing practices and security measures to protect against any unauthorized access to, accidental loss of, or disclosure of your information. These safeguards may vary based on the sensitivity of the information that we collect and store.

Unfortunately, no security method or combination of methods is foolproof. We will always do our best and will work with third‑party service providers that strive to do the same, but we cannot warrant or guarantee the absolute security of any Personal Information that may be transmitted to or from our Services. There is no guarantee that Personal Information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Therefore, any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services or your computer or mobile device.

We are not responsible for any interception or interruption of any communications through the internet or for changes to or losses of data. You are responsible for maintaining the security of any password, user ID or other form of authentication involved in obtaining access to password‑protected or secure areas of our Services. To protect you and your data, we may suspend your use of any of the Services without notice, pending an investigation, if any breach of security is suspected. If you have reason to believe that the security of your Account has been compromised, please notify us immediately at [email protected].

Please note that we will never send you an email requesting confidential information, such as account numbers, credit card number, usernames, passwords, or Social Security Numbers.

5. DATA RETENTION

We retain Personal Information as long as it is necessary and relevant for our operations. We also retain Personal Information from closed accounts to comply with applicable law, prevent fraud, resolve disputes, troubleshoot problems, assist with investigations, enforce our Terms of Service, collect any fees owed, and take other actions permitted by law. After it is no longer necessary for us to retain information, we dispose of it according to our Data Retention Policies.

We retain your personal and pet information as long as necessary:

To comply with pharmacy and veterinary recordkeeping laws
To maintain your account or active relationship with TelyRx
To resolve disputes or enforce our agreements

6. YOUR PRIVACY RIGHTS

Depending on your state, you may have rights to:

Access or request a copy of your information
Correct inaccurate or outdated data
Request deletion (subject to legal exceptions)
Opt out of marketing communications
Restrict use of data for certain purposes

You can submit requests at: [email protected]

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of certain processing.

7. COOKIES AND TRACKING TECHNOLOGIES

Cookies are small text files placed by a website and stored by your browser on your device. A cookie can later be read when your browser connects to a web server in the same domain that placed the cookie. The text in a cookie contains a string of numbers and letters that may uniquely identify your device and can contain other information as well. This allows the web server to recognize your browser over time, each time it connects to that web server.

Web beacons are electronic images (also called single-pixel or clear GIFs) that are contained within a website or email. When your browser opens a webpage or email that contains a web beacon, it automatically connects to the web server that hosts the image (typically operated by a third party). This allows that web server to log information about your device and to set and read its own cookies. In the same way, third-party content on our websites (such as embedded videos, plug-ins, or ads) results in your browser connecting to the third-party web server that hosts that content. We also include web beacons in our email messages or newsletters to tell us if you open and act on them.

Mobile analytics and advertising IDs are generated by operating systems for mobile devices (iOS and Android) and can be accessed and used by apps in much the same way that websites access and use cookies. Our apps contain software that enables us and our third-party analytics and advertising partners to access these mobile IDs.

How do we and our partners use cookies and similar technologies?

We, and our analytics and advertising partners, use these technologies in our websites, apps, and online services to collect personal data (such as the pages you visit, the links you click on, and similar usage information, identifiers, and device information) when you use our services, including personal data about your online activities over time and across different websites or online services. This data is used to store your preferences and settings, enable you to sign‑in, analyze how our websites and apps perform, track your interaction with the site or app, develop inferences, deliver and tailor interest-based advertising, combat fraud, and fulfill other legitimate purposes. We and/or our partners also share the data we collect or infer with third parties for these purposes.

What controls are available?

Cookie controls. Most web browsers are set to accept cookies by default. If you prefer, you can go to your browser settings to learn how to delete or reject cookies. If you choose to delete or reject cookies, this could affect certain features or services of our website. If you choose to delete cookies, settings and preferences controlled by those cookies, including advertising preferences, may be deleted and may need to be recreated.
Global Privacy Control. Some browsers and browser extensions support the “Global Privacy Control” (GPC) or similar controls that can send a signal to the websites you visit indicating your choice to opt‑out from certain types of data processing, including data sales and/or targeted advertising, as specified by applicable law. When we detect such a signal, we will make reasonable efforts to respect your choices indicated by a GPC setting or similar control that is recognized by regulation or otherwise widely acknowledged as a valid opt‑out preference signal.
Do Not Track. Some browsers include a “Do Not Track” (DNT) setting that can send a signal to the websites you visit indicating you do not wish to be tracked. Unlike the GPC described above, there is not a common understanding of how to interpret the DNT signal; therefore, our websites do not respond to browser DNT signals. Instead, you can use the range of other tools to control data collection and use, including the GPC, cookie controls, and advertising controls described above.
Mobile advertising ID controls. iOS and Android operating systems provide options to limit tracking and/or reset the advertising IDs.
Email web beacons. Most email clients have settings that allow you to prevent the automatic downloading of images, including web beacons, which prevents the automatic connection to the web servers that host those images.

Except for the automated controls described above, if you send us a request to exercise your rights or these choices, to the extent permitted by applicable law, we may decline requests in certain cases. For example, we may decline requests where granting the request would be prohibited by law, could adversely affect the privacy or other rights of another person, would reveal a trade secret or other confidential information, or would interfere with a legal or business obligation that requires retention or use of the data. Further, we may decline a request where we are unable to authenticate you as the person to whom the data relates, if the request is unreasonable or excessive, or where otherwise permitted by applicable law.

8. CHILDREN’S PRIVACY

The Services are not for persons under the age of 18 or such older age as may be required by applicable state laws in the jurisdiction in which an individual utilizes the Services (collectively, “Minors”). Minors are not authorized to use the Platform, or to provide any information through the Services. We do not solicit or knowingly collect information from Minors, and if we become aware of any such information being collected, we will take immediate action to delete it. Should you become aware that we have collected Personal Information from a Minor, please contact us at [email protected]. The foregoing is a description of TelyRx’s voluntary practices concerning personal information through the Service from certain minors and is not intended to be an admission that TelyRx is subject to the Children's Online Privacy Protection Act, the Federal Trade Commission's Children's Online Privacy Protection Rule(s), or any similar international, federal, state, or local laws, rules, or regulations.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of material changes via website posting or direct communication. Continued use of the Services constitutes acceptance of the updated policy.

10. CONTACT US

If you have questions about this Privacy Policy or your data rights, contact:

TelyRx Privacy Office
Email: [email protected]
Mail: 24761 US HWY 19 N
Clearwater, FL 33763